Shipping policy
1. Order Processing Time
All orders are processed within 1-3 business days. You will receive a notification once your order has been dispatched.
All orders are processed within 1-3 business days. You will receive a notification once your order has been dispatched.
2. Shipping Rates & Delivery Estimates
We offer free shipping on all orders over €55. For other orders, shipping charges will be calculated at checkout. Our estimated delivery time is 7-13 business days for most European destinations. Please note that these are estimates; while we strive for speed, local carrier delays may occur.
We offer free shipping on all orders over €55. For other orders, shipping charges will be calculated at checkout. Our estimated delivery time is 7-13 business days for most European destinations. Please note that these are estimates; while we strive for speed, local carrier delays may occur.
3. Shipment Confirmation & Order Tracking
Once your order is shipped, you will receive a Confirmation email and a email with your tracking number. Tracking information typically becomes active within 24-48 hours.
Once your order is shipped, you will receive a Confirmation email and a email with your tracking number. Tracking information typically becomes active within 24-48 hours.
4. International Shipping & Customs
To provide the best value, our products are shipped from our international fulfillment center. For all orders shipped to the EU, VAT is included in the purchase price at checkout through the IOSS (Import One-Stop Shop) system. This means you will not be charged additional administrative or import fees upon delivery for orders under €150. For orders outside the EU or above €150, local customs fees may still apply.
To provide the best value, our products are shipped from our international fulfillment center. For all orders shipped to the EU, VAT is included in the purchase price at checkout through the IOSS (Import One-Stop Shop) system. This means you will not be charged additional administrative or import fees upon delivery for orders under €150. For orders outside the EU or above €150, local customs fees may still apply.
5. Damages & Missing Items
Your satisfaction is our priority. If your product arrives damaged or your package is lost in transit, please contact us immediately at support@thewaterdropfilter.com. We will investigate the issue and provide a replacement or a full refund at no extra cost to you.
Your satisfaction is our priority. If your product arrives damaged or your package is lost in transit, please contact us immediately at support@thewaterdropfilter.com. We will investigate the issue and provide a replacement or a full refund at no extra cost to you.