Refund policy
1. 14-Day Return Policy
You have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
You have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
2. Damages and Issues (Free Returns for Defective Goods)
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us at support@thewaterdropfilter.com immediately. In these cases, we will cover all costs for a replacement or a full refund.
Please inspect your order upon reception. If the item is defective, damaged or if you receive the wrong item, contact us at support@thewaterdropfilter.com immediately. In these cases, we will cover all costs for a replacement or a full refund.
3. Non-returnable items
Due to hygiene and health protection standards, water filtration products that have been unsealed or connected to a water source cannot be returned.
Due to hygiene and health protection standards, water filtration products that have been unsealed or connected to a water source cannot be returned.
4. Returns Process & Shipping
To start a return, contact us at support@thewaterdropfilter.com. If your return is accepted (for non-defective reasons), you will be responsible for the return shipping costs to our warehouse in Hong Kong. We recommend using a trackable shipping service.
To start a return, contact us at support@thewaterdropfilter.com. If your return is accepted (for non-defective reasons), you will be responsible for the return shipping costs to our warehouse in Hong Kong. We recommend using a trackable shipping service.
5. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.